ICT Account Managers

ICT Account Managers manage sales of computer hardware, software and services to existing account clients and identify further sales opportunities within these accounts, build new account clients, manage customer satisfaction and retention, and coordinate the preparation and presentation of ICT sales proposals and tenders.

  • The Job
  • The Facts
  • Related Courses

What the job involves

  • Compiles lists of prospective client businesses using trade directories and other sources
  • Acquires and updates knowledge of employer's and competitors' goods and services, and market conditions
  • Follows up with clients to ensure satisfaction with ICT goods and services purchased, arranges modifications and resolves any problems that arise

Key values of workers in ICT Account Managers

  • Achievement

    Occupations that satisfy this work value are results oriented and allow employees to use their strongest abilities, giving them a feeling of accomplishment. Corresponding needs are Ability Utilization and Achievement.

  • Working Conditions

    Occupations that satisfy this work value offer job security and good working conditions. Corresponding needs are Activity, Compensation, Independence, Security, Variety and Working Conditions.

  • Relationships

    Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.

  • Recognition

    Occupations that satisfy this work value offer advancement, potential for leadership, and are often considered prestigious. Corresponding needs are Advancement, Authority, Recognition and Social Status.

  • Support

    Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.

Top skills required for workers in ICT Account Managers

  • Persuasion

    Persuading others to change their minds or behavior.

  • Active Listening

    Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

  • Negotiation

    Bringing others together and trying to reconcile differences.

  • Social Perceptiveness

    Being aware of others' reactions and understanding why they react as they do.

  • Reading Comprehension

    Understanding written sentences and paragraphs in work-related documents.